Return and Refund Policy
At HAVEN STONE PROPERTIES PVT.LTD, we strive to provide high-quality services and products. This Return and Refund Policy outlines our policies and procedures for returns and refunds processed through our online payment gateway. Please read this policy carefully.
1. General Policy
Our return and refund policy is designed to ensure customer satisfaction while maintaining a fair and transparent process. By using our online payment gateway, you agree to the terms outlined in this policy.
2. Eligibility for Returns and Refunds
2.1 Services
Refunds for services rendered are generally not available once the service has been performed. However, if you are not satisfied with the quality of our service, please contact us, and we will review your case on an individual basis.
2.2 Products
For physical products purchased through our online payment gateway, returns and refunds may be available under the following conditions:
- • The product is returned within [number] days from the date of purchase.
- • The product is unused and in its original condition and packaging.
- • Proof of purchase is provided.
3. Non-Returnable Items
Certain items are non-returnable and non-refundable, including but not limited to:
- • Custom-made or personalized products
- • Downloadable software and digital products
- • Services that have already been performed
4. Return Process
To initiate a return, please follow these steps:
1 Contact Us: Reach out to our customer service team at info@havenstone.in or 6364561159 to request a return authorization.
2 Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to return the item.
3 Shipping:Pack the item securely and include the return authorization number inside the package. Ship the item to the address provided in the return instructions.
5. Refund Process
5.1 Processing Time
Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. Refunds will be processed within 4-5 business days after the inspection is completed.
5.2 Refund Method
Refunds will be issued to the original payment method used during the purchase. Depending on your payment provider, it may take additional time for the refund to appear in your account.
5.3 Partial Refunds
In some cases, partial refunds may be granted if the returned item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
6. Exchanges
If you need to exchange a product for a different item, please follow the return process to return the original item and then place a new order for the desired item.
7. Shipping Costs
7.1 Return Shipping
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
7.2 Original Shipping Costs
Original shipping costs are non-refundable unless the return is due to our error (e.g., you received an incorrect or defective item).
8. Disputes
If you believe your return or refund request has been wrongly denied, you may contact our customer service team to escalate the issue. We are committed to resolving disputes amicably and fairly.
9. Contact Information
If you have any questions or need assistance with a return or refund, please contact us at:
HAVEN STONE PROPERTIES PVT.LTD
+916364561159By using our online payment gateway, you acknowledge that you have read, understood, and agree to be bound by this Return and Refund Policy.
